Intake process

Intake process

Navigating the systems designed to support families in crisis can feel overwhelming, especially when you are already facing significant challenges. At NANA's House on Eastern Long Island, we understand that every family's situation is unique, which is why our intake process is designed with flexibility and empathy at its core. Our goal is not just to screen applicants, but to connect them with the right resources for their specific needs, ensuring that no step in this journey feels like a barrier rather than a bridge to stability.

Understanding the Purpose of Intake

The intake process at NANA's House serves as the critical first checkpoint where we assess your family's immediate needs and long-term goals. It is important to understand that this is not merely an administrative formality; it is a comprehensive evaluation designed to match your household with the most appropriate housing, counseling, and financial assistance programs available to us. During this phase, our staff members work diligently to gather the necessary information to create a tailored service plan that addresses the specific circumstances of your family, whether they involve eviction, job loss, medical issues, or substance recovery. We believe that by understanding the root causes of homelessness, we can provide more effective, sustainable solutions that allow your family to rebuild their lives with dignity and security.

How to Initiate Your Application

Getting started is the most vital step in reclaiming control over your future, and we are here to guide you through every detail of the initial application phase. Families may arrive at our facility for various reasons, from sheltering through the winter cold to seeking assistance with finding permanent housing after losing their job. To begin the process, you can simply walk into our office during our operating hours, or if you are unable to come in person, you can contact our intake coordinator via phone or email to discuss your situation. We accept self-referrals from the community as well as referrals from social service agencies, courts, and local health departments. Once you make contact, a case manager will reach out within a short timeframe to schedule an initial consultation and explain exactly what documentation is needed to move forward.

Gathering Necessary Documentation

While we strive to help families who are in immediate crisis without requiring perfect paperwork upfront, having specific documents ready can significantly streamline the intake process and speed up your access to housing. For most applications, we will request identification for all household members, proof of income such as pay stubs or unemployment verification, and evidence of the current housing situation, such as a notice of eviction or a lease termination letter. In cases where families have lost their identity documents, we can assist with replacing them or providing temporary alternatives, but please be aware that verifying the identity of every member is a legal requirement for federal and state housing programs. We also often ask for proof of residency, such as a utility bill or a bank statement, to confirm your location. If you are unsure what documents you need, do not hesitate to ask our staff during your initial call; they are equipped to guide you on exactly what information will be required for your specific case.

The Role of Case Managers in Your Evaluation

Once your application is submitted, a dedicated case manager will be assigned to your family to oversee the intake and the subsequent service planning. This individual will conduct a thorough interview to understand the dynamics of your household, the reasons for displacement, and your personal strengths and goals. During this in-depth session, the case manager will review all gathered documentation, assess your eligibility for various programs, and discuss potential barriers you might face, such as children needing special education services or medical needs requiring specialized care. The case manager acts as your advocate throughout the process, negotiating with landlords, social service agencies, and government programs on your behalf. They will also provide emotional support and practical guidance, helping you navigate complex bureaucratic systems so that you can focus on rebuilding your life rather than fighting battles you do not need to fight alone.

Next Steps and Follow-Up

After the initial intake and evaluation are complete, you will receive a clear outline of the next steps in your journey toward housing stability. Depending on the availability of housing and the urgency of your case, the timeline can vary, but we will communicate regularly to keep you informed about progress and any additional actions required from your side. You may be asked to participate in orientation sessions, attend meetings with other families, or complete brief screenings to ensure your family is a good fit for our specific community model. We will also provide a detailed summary of all the services you qualify for, including potential grants, rental assistance, and utility support. Remember that the intake process is just the beginning; with our ongoing support and your active participation, NANA's House is committed to helping your family find a safe, loving home where they can thrive.

To ensure the most efficient transition through our system, families are strongly encouraged to prepare for the intake session by familiarizing themselves with the following key requirements:

  1. Prepare copies of all identification cards, passports, or birth certificates for every member of the household.
  2. Gather recent pay stubs, tax returns, or official unemployment verification letters to demonstrate current income levels.
  3. Locate any legal notices regarding eviction, foreclosure, or lease termination that explain the reason for displacement.
  4. Compile a list of all medical conditions, prescription medications, and any known physical or mental health disabilities.
  5. Prepare a brief summary of family history, including any past experiences with social services or housing assistance.
  6. Bring information regarding children's school enrollment status, including IEPs or 504 plans if special education services are needed.

By taking these steps, you demonstrate your commitment to the process and help our team provide the most accurate support possible. We remain dedicated to meeting families where they are, ensuring that the path to stability is clear, compassionate, and achievable for every family seeking help in Eastern Long Island.

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